Terms of Service

Last updated: April 2026

1. Service Description

DepositBack is an automated mailing and tracking service that helps tenants send demand letters to landlords regarding security deposit disputes. Our service automates the process of generating a letter from a standardized template based on information you provide, printing it, sending it via USPS Certified Mail with Return Receipt, and providing delivery tracking and status updates. The demand letter template references publicly available California law. We are not a law firm and do not provide legal advice, legal representation, or attorney-client relationships.

Our service includes: generating a customized demand letter based on information you provide, printing and mailing the letter via USPS Certified Mail with Return Receipt, and providing delivery tracking updates.

The demand letter generated by our intake form is provided free of charge as a courtesy, assembled from an attorney-reviewed template based on the reasons you select. The $35 service fee covers only the certified-mail handling, tracking, delivery notifications, and our 30-day money-back guarantee on the mailing service. You are free to download the assembled letter and mail it yourself at no cost.

2. No Legal Advice

The information and documents provided through DepositBack are for informational purposes only and do not constitute legal advice. The demand letter references California Civil Code Section 1950.5 and other statutes, but this does not make it a legal document prepared by an attorney. For legal advice specific to your situation, consult a licensed attorney in your jurisdiction.

3. Payment and Pricing

The service fee is $35.00 per demand letter, which covers document preparation, printing, USPS Certified Mail with Return Receipt postage, and delivery tracking. Payment is processed securely through Stripe. All prices are in US dollars.

4. Refund Policy

Our money-back guarantee applies only to the $35 demand letter service fee. If your landlord does not respond to the demand letter within 30 days of confirmed delivery, you may request a full refund of the $35 service fee. Refunds are processed within 5-7 business days to your original payment method.

Alternatively, you may apply the $35 as a credit toward our Small Claims Kit service instead of receiving a refund. Once the $35 has been applied as credit and the Small Claims Kit has been generated, the kit fee is non-refundable.

Refunds are not available if: (a) the letter has already been delivered and your landlord responds, (b) you provided inaccurate information that prevented delivery, or (c) for any court filing fees, service of process fees, or other third-party costs paid as part of pursuing your claim.

5. User Responsibilities and Accuracy Warranty

You are responsible for providing accurate and truthful information in the intake form. This includes your name, contact information, landlord's mailing address, deposit amounts, and dispute details. Inaccurate information may result in non-delivery or an ineffective letter.

By submitting information through DepositBack, you represent and warrant that all information provided is true, accurate, and complete to the best of your knowledge. You understand that the demand letter will be sent based on the information you provide, and that inaccurate or false information may result in legal consequences for which DepositBack bears no responsibility.

6. No Guarantee of Outcome

DepositBack does not guarantee any particular outcome from sending a demand letter. We cannot guarantee that your landlord will return your deposit, respond to the letter, or take any specific action. The effectiveness of a demand letter depends on many factors outside our control.

7. Limitation of Liability

DepositBack's total liability for any claim arising from use of our service is limited to the amount you paid for the service ($35).

In no event shall DepositBack be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with the service, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if DepositBack has been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless DepositBack and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with (a) your use of the service, (b) your violation of these Terms, (c) the accuracy or completeness of the information you provide through the service, or (d) your violation of any rights of another party.

9. Dispute Resolution; Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the DepositBack service shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect, rather than in court, except as set forth below. The arbitration shall take place in Santa Clara County, California, or at another location agreed to by the parties, and judgment on the arbitration award may be entered in any court having jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information, and either party may bring an individual action in small claims court.

10. Class Action Waiver

You and DepositBack agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of Section 9 (Dispute Resolution; Binding Arbitration) shall be null and void, but the remaining provisions of these Terms shall remain in full force and effect.

11. Governing Law and Forum

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action not subject to arbitration under Section 9 shall be brought exclusively in the state or federal courts located in Santa Clara County, California, and you consent to the personal jurisdiction of such courts.

12. Privacy

Your use of DepositBack is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

13. Changes to Terms

We may update these Terms of Service from time to time. We will notify users of material changes by updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated terms.

14. Contact

For questions about these terms, contact us at support@depositback.co.