Terms of Service

Last updated: February 2026

1. Service Description

DepositBack is a document preparation service. We help tenants generate and send demand letters to landlords regarding security deposit disputes. We are not a law firm and do not provide legal advice, legal representation, or attorney-client relationships.

Our service includes: generating a customized demand letter based on information you provide, printing and mailing the letter via USPS Certified Mail with Return Receipt, and providing delivery tracking updates.

2. No Legal Advice

The information and documents provided through DepositBack are for informational purposes only and do not constitute legal advice. The demand letter references California Civil Code Section 1950.5 and other statutes, but this does not make it a legal document prepared by an attorney. For legal advice specific to your situation, consult a licensed attorney in your jurisdiction.

3. Payment and Pricing

The service fee is $35.00 per demand letter, which covers document preparation, printing, USPS Certified Mail with Return Receipt postage, and delivery tracking. Payment is processed securely through Stripe. All prices are in US dollars.

4. Refund Policy

Our money-back guarantee applies only to the $35 demand letter service fee. If your landlord does not respond to the demand letter within 30 days of confirmed delivery, you may request a full refund of the $35 service fee. Refunds are processed within 5-7 business days to your original payment method.

Alternatively, you may apply the $35 as a credit toward our Small Claims Kit service instead of receiving a refund. Once the $35 has been applied as credit and the Small Claims Kit has been generated, the kit fee is non-refundable.

Refunds are not available if: (a) the letter has already been delivered and your landlord responds, (b) you provided inaccurate information that prevented delivery, or (c) for any court filing fees, service of process fees, or other third-party costs paid as part of pursuing your claim.

5. User Responsibilities

You are responsible for providing accurate and truthful information in the intake form. This includes your name, contact information, landlord's mailing address, deposit amounts, and dispute details. Inaccurate information may result in non-delivery or an ineffective letter.

6. No Guarantee of Outcome

DepositBack does not guarantee any particular outcome from sending a demand letter. We cannot guarantee that your landlord will return your deposit, respond to the letter, or take any specific action. The effectiveness of a demand letter depends on many factors outside our control.

7. Limitation of Liability

DepositBack's total liability for any claim arising from use of our service is limited to the amount you paid for the service ($35). We are not liable for any indirect, incidental, special, or consequential damages.

8. Privacy

Your use of DepositBack is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms of Service from time to time. We will notify users of material changes by updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated terms.

10. Contact

For questions about these terms, contact us at support@depositback.co.